Returns Policy

If you’ve changed your mind

As goods are personalised a ‘cooling off’ period is not applicable.

Personalised items may not be exchanged or refunded should the customer request an incorrect size at the time of order.

Your statutory rights are not affected.

If your item is faulty or damaged

Personalised items will only be eligible for a refund or exchange if the garment itself is faulty. Personalised and tailor-made items are exempt from the Consumer Contracts Regulations. In the event of finding a fault relating to the product you have received or the print that we have applied for you inform us by email by filling in the contact form on our contact page within 12 hours of delivery, so we can act to rectify this for you.

Please provide us with photographs of any issue(s) with the item(s) you have received.

More information in our Terms And Conditions

What are the refund options?

The following refund options are supported:

Refund to the original payment method
Refund to store credit

Returns Form

Please follow the steps below to return your parcel to us:

Please fill in the form below
Wait for an email confirmation for return authorisation, this should be less that 24 hours.
Re-pack the item.
Attach your label and address it to us.
Return the package and obtain proof of postage. Please do not post the package without obtaining a proof of postage. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are therefore non-refundable unless faulty. Any items that do not reach us are the responsibility of the customer.
Keep your proof of postage safe as you will need this as your proof of return.
Once your return is received and inspected, a refund of the item/s (excluding any delivery charges unless faulty) will be processed and a credit will be automatically applied to the original payment method or Store Credit (depending which method you chose). It will take up to 7 working days to refund your account, this depends on the return method, you will receive an email stating your refund has been credited or denied and the reasons.

Please read our Terms And Conditions for more information.

We are here to help with your return if you have any questions or problems, please Contact Us